Category: All

Supported Bluetooth devices, and if your phone is BLE compatible

by velodash February 2, 2018 No Comments

Bluetooth devices that Velodash supports The Velodash app supports most Bluetooth Low Energy (BLE, Bluetooth 4.0) heart rate monitors and speed/cadence sensors, depending on your phone’s compatibility. Please check the specifications for your phone. Does my phone supports Bluetooth Low Energy? Bluetooth Low Energy compatibility is usually available for iPhone 4S and Android version 4.3 and above. For […]

All , Privacy

Privacy and backups

by velodash February 2, 2018 No Comments

When you use Velodash services, you trust us with your information. Please take time to read our privacy policy here. Velodash only uses your profile details for data calculation purposes. We ask for location access every time you restart location service and we treat your personal information with the highest regard to privacy and security. Backups […]

All , GPS

GPS signal: Why it’s needed and what to do when getting poor signal.

by velodash February 1, 2018 No Comments

It is necessary? It is essential to enable GPS service so Velodash can record your workout route. If you are using the app without the speed sensor, turning GPS off will result in invalid tracking because there isn’t enough data to determine speed and distance. What do I do with poor GPS signal? GPS in […]

All , Others

Timer auto pause

by velodash February 1, 2018 No Comments

We have designed Velodash with auto-pause function. If your location is not updated after 4 seconds, the current ride will be automatically paused. Continue to move, the timer will be resumed. You can always turn auto-pause off in the ride preference setting. In the history overview tab, you’ll see “Total time” and “Active time”. […]

All , Others

Exporting to Strava

by velodash February 1, 2018 No Comments

Connecting your Velodash account with Strava account Go to any record you want to sync to your Strava account and tap the “…” icon on the up right corner, select “share to Strava” in the menu. You will be then led to login to Strava account, after that the record will be shared to your […]

All , Others

Can I restore my ride record back after deleting it?

by velodash February 1, 2018 No Comments

We are sorry but once you’ve deleted a ride, you are not able to get it back. However, you can still manually add a record to complete your accumulated milege.

All , Bluetooth

Devices are connected with app but data does not show up during ride.

by velodash February 1, 2018 No Comments

Make sure your Bluetooth devices are fully charged or with sufficient battery. (preferably > 30%) Make sure your phone and devices are close enough (preferably closer than 6 meters) so that the data could be transmitted smoothly. Check that you have selected the right device. If none of the above suggestions work, please restart your […]

All , Bluetooth

Having trouble connecting your Bluetooth devices?

by velodash February 1, 2018 No Comments

Here’s a check list for you to do a quick trouble shoot: 1. If your phone supported Bluetooth Low Energy, read more about this here. 2. Restart your phone’s Bluetooth. You can do so in the function shortcut entry or in the system setting. 3. Make sure your devices are properly switched on. (Check the […]

All , Others

How do I customize the wheel diameter?

by velodash January 26, 2018 No Comments

Measure your wheel diameter. Go to the sensor tab, find your speed/cadence sensor and press on the wheel size column. You will be directed to a list of popular wheelsize. If none of them fits your need, tap “customize” and enter your wheelsize.